Privacy Policy
Effective Date: July 1, 2025
Clinic Name: Osteotherapy Lab
Practitioner: Nicholas Graciotti, Registered Osteopath & Massage Therapist
Contact: nick@osteotherapylab.co.uk, 07889290963
1. Your Privacy is Important to Us
At Osteotherapy Lab, we are committed to protecting your personal data and respecting your
privacy. This policy explains what information we collect, why we collect it, how we use it, and how we keep it secure.
2. What Information We Collect
We may collect the following information from you:
- Full name, date of birth, contact details (address, phone, email)
- Medical history, medications, lifestyle details
- Details of your treatment and session notes
- Payment and invoicing details (where applicable)
3. Why We Collect This Data
We collect your personal and health information in order to:
- Provide safe, effective, and appropriate osteopathy or massage treatment
- Maintain accurate clinical records
- Comply with legal and regulatory requirements
- Communicate with you about appointments or relevant information
- Issue invoices or receipts for insurance or tax purposes
4. How Your Data is Stored
We store your information securely by:
- Keeping paper records in a locked cabinet (if used)
- Using password-protected and encrypted digital systems (where applicable)
- Restricting access to your records to authorized personnel only (in this case, the practitioner)
5. How Long We Keep Your Data
We are required by law to retain adult treatment records for a minimum of 7 years after your last
appointment (or until age 25 if you are under 18 at the time of treatment).
6. Sharing of Information
We do not share your personal information with third parties unless:
- You have given explicit written consent
- It is necessary for referral to another healthcare professional
- It is required by law (e.g. court order, safeguarding concerns)
7. Your Rights Under Data Protection Law
You have the right to:
- Access the information we hold about you
- Correct any inaccurate or incomplete data
- Withdraw consent to data processing (where applicable)
- Request deletion of your data (subject to legal requirements)
- Lodge a complaint with the Information Commissioner's Office (ICO)
8. Marketing & Communications
We do not use your data for marketing purposes unless you have explicitly opted in.
You can withdraw your consent at any time.
9. Changes to This Policy
We may update this policy from time to time. The most recent version will always be available in the
clinic or upon request.
10. Contact Us
If you have questions about this privacy policy or how we use your data, please contact:
Nicholas Graciotti
nick@osteotherapylab.co.uk | 07889290963
------------------------------------------------------------
Website Privacy Policy (for Osteotherapy Lab)
Effective Date: July 1, 2025
This Website Privacy Policy explains how Osteotherapy Lab ("we", "our", or "us") collects, uses, and
shares personal information when you visit or use our website https://osteotherapylab.co.uk (the
"Site").
1. Personal Information We Collect Automatically
When you visit our website, we automatically collect certain information about your device, such as:
- IP address
- Browser type and version
- Pages visited
- Time and date of visit
- Referring website or search term We collect this information using cookies and Google Analytics.
2. Cookies and Tracking Technologies
Cookies are small data files placed on your device or computer. They help us understand how
visitors use the site and improve the user experience.
You can learn more about cookies at:
You can opt-out of Google Analytics tracking here:
https://tools.google.com/dlpage/gaoptout
3. How We Use Device Information
We use the information collected to:
- Improve and optimize our website
- Monitor site traffic and performance
- Detect and prevent technical issues
We do not use this data to identify you personally, and we do not sell or share this information with
third parties for marketing.
4. Your Rights
You can:
- Adjust cookie settings in your browser
- Request access to, correction of, or deletion of personal data we hold
5. Changes
We may update this policy from time to time for legal, operational, or technical reasons. The latest
version will always be available on this page.
6. Contact Us
If you have questions about our privacy practices, please contact: